Horrible. I ordered the jacket I really wanted only to be told it wasn't in stock. Then I was asked if they could substitute the same jacket only a different color. I said absolutely. Then they said they didn't have that one in stock either. Then, I was offered only a credit toward a future purchase. I said no, I want a refund. I had to fight for the refund. They wanted to credit my account for a sales price item so I would buy a different item at full price. It was a clear bait and switch move. I won't buy from you again. I can't trust you. You advertise Galvin Green at sales prices only to charge my credit card immediately and then offer me a store credit to be used toward a full price item later. That's wrong! I never did receive a Galvin Green GoreTex jacket at the advertised sales price. My guess is I never will.